gq99 Privacy Policy

1. Data Controller & Contact

For the purposes of this Privacy Policy, the data controller responsible for your personal information is gq99, operating the platform accessible at https://gq99.app. As the data controller, gq99 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, you may contact our privacy support team at any time. All privacy-related enquiries should be directed to:

This Privacy Policy applies to all players who access or use the gq99 platform, including visitors who browse the website without registering an account. By using gq99, you acknowledge that you have read this policy and consent to the data practices described herein.

2. Information We Collect

gq99 collects personal data from players through several channels: directly during the registration and verification process, automatically through your use of the platform, and occasionally from trusted third-party sources. The categories of data we may collect are described below.

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the 18+ age eligibility requirement.
• Residential address including district, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other), and postal code.
• Email address — used for account communication, transaction receipts, and promotional messaging (where consent is given).
• Mobile phone number — used for account security and payment verification.
• Username and encrypted password — credentials used to access your gq99 account.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification such as a National Identity Card (NID), valid passport, or driving licence.
• Proof of residential address such as a utility bill or bank statement dated within the last three months.
• Proof of payment method ownership — for example, a screenshot of a bKash or Nagad account showing your registered name.
• Source of funds documentation, where requested for anti-money laundering compliance purposes.

2.3 Financial & Transaction Data

• Details of each deposit transaction including payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), amount in BDT, and timestamp.
• Details of each withdrawal request including method, amount, processing status, and completion timestamp.
• Wallet balance history and bonus credit/debit records.

2.4 Gameplay & Activity Data

• Game sessions played including game titles, bet amounts, results, and session duration.
• Sports betting activity including markets selected, odds accepted, stake amounts, and outcomes.
• Responsible gaming tool usage such as deposit limit settings, self-exclusion activations, and session time configurations.

2.5 Technical & Device Data

• IP address and approximate geolocation derived therefrom.
• Device type, operating system, and browser version.
• Referring URL and on-site navigation paths.
• Session timestamps, page dwell times, and click interaction data.

3. How We Use Your Data

gq99 uses the personal data described in Section 2 for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account creation and management: To register your gq99 account, maintain its operational status, authenticate your login sessions, and provide customer support.
• Identity verification and KYC compliance: To confirm your age (18+), verify your identity, and ensure the source of funds used on the platform is legitimate, in accordance with applicable anti-money laundering obligations.
• Processing deposits and withdrawals: To facilitate BDT transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Delivering platform services: To provide access to casino games, live dealer tables, sports betting markets, crash games, and all other products available on gq99.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce voluntary limits and self-exclusion requests, and to apply mandatory restrictions where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Personalisation: To tailor your platform experience, including recommending relevant games and promotions based on your activity history, where you have not opted out of personalisation.
• Marketing communications: To send promotional emails, bonus offers, and platform updates to players who have opted in to receive such communications. You may withdraw this consent at any time.
• Analytics and platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the functionality and content of the gq99 platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and lawful requests from governmental or regulatory authorities.

4. Legal Basis for Processing

Each processing activity carried out by gq99 rests on a defined legal basis. The principal legal bases on which we rely are set out below:

• Contractual necessity: Processing that is required to perform the contract between you and gq99 — for example, creating your account, processing transactions, and delivering gameplay access.
• Legal obligation: Processing required to comply with applicable laws — for example, KYC identity verification and anti-money laundering checks.
• Legitimate interests: Processing carried out for gq99's legitimate business interests where those interests are not overridden by your fundamental rights — for example, fraud detection, platform security, and aggregate analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, sending you marketing emails or enabling non-essential cookies. You may withdraw consent at any time without detriment to your account.

5. Sharing Your Data

gq99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in order to operate the platform effectively and meet our legal obligations, we may share your data with the following categories of third parties:

5.1 Payment Service Providers

To process your deposits and withdrawals in BDT, gq99 shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers receive only the data necessary to execute the requested transaction and are bound by their own data protection obligations.

5.2 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your account identifier and session data in order to deliver their games within the gq99 platform. These providers operate under data processing agreements that prohibit them from using your data for any purpose beyond game delivery.

5.3 Identity Verification Partners

gq99 may use third-party KYC verification services to validate identity documents and confirm player eligibility. These partners process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.

5.4 Legal and Regulatory Authorities

gq99 may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of gq99, its players, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gq99's business assets, your personal data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any material change to how your data is processed as a result.

6. Cookies & Tracking Technologies

gq99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have given consent — deliver relevant promotional content. A cookie is a small text file placed on your device by a website server; it enables the website to recognise your device on subsequent visits.

You may manage your cookie preferences at any time through your browser settings. Please be aware that disabling strictly necessary cookies may impair the functionality of the gq99 platform, including your ability to log in and place bets. Detailed instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.

7. Data Retention

gq99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your gq99 account and for a period of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years following submission, in accordance with applicable compliance obligations.
• Transaction records: Retained for a minimum of five years following the date of each transaction, for financial record-keeping and audit purposes.
• Marketing consent records: Retained for the duration of your consent and for up to three years following withdrawal of consent, to demonstrate compliance.
• Technical and device data (server logs): Retained for a rolling period of 12 months, after which logs are anonymised or deleted.
• Responsible gaming records: Self-exclusion records and limit-setting history are retained for a minimum of five years to prevent circumvention of exclusion periods.

When your data is no longer required, gq99 will securely delete or anonymise it so that it can no longer be associated with your identity. Where anonymisation is not technically feasible, the data will be securely archived and access will be restricted.

8. Data Security

gq99 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and gq99's servers, ensuring that communications cannot be intercepted in transit.
• Password hashing using industry-standard one-way hashing algorithms — gq99 staff cannot read your password in plain text.
• Access controls limiting access to personal data to only those employees and contractors who require it to perform their job functions, governed by the principle of least privilege.
• Intrusion detection and prevention systems monitoring the platform continuously for anomalous traffic and unauthorised access attempts.
• Regular security audits and penetration testing conducted by independent third-party security specialists to identify and remediate vulnerabilities.
• Data breach response procedures — in the event of a data breach that poses a risk to your rights and freedoms, gq99 will notify affected players without undue delay, along with details of what occurred, what data was affected, and what steps we are taking to address the situation.

9. Your Privacy Rights

As a player on the gq99 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond within five business days and aim to fulfil all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that gq99 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections (such as name changes) may require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request that gq99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to overriding legal retention obligations.
• Right to Restriction of Processing: You may request that gq99 restrict processing of your data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, processing for that purpose will cease immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 . Children & Minors

gq99 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. All players must confirm that they are aged 18 or above at the point of registration, and identity verification procedures are in place to enforce this requirement.

If gq99 becomes aware that personal data has been collected from a player who is under 18 years of age, we will take immediate steps to suspend the account, delete the data in question, and reverse any transactions associated with that account. Any funds deposited by an underage player will be returned via the original payment method where technically possible.

11. Changes to This Policy

gq99 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — we will notify you directly by email to the address registered on your account, and display a prominent notice on the gq99 platform for a period of at least 30 days following the update.

Your continued use of the gq99 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may request closure of your account by contacting our support team at [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how gq99 protects your personal data. All previous versions of this policy are available upon request by contacting our privacy support team.