Player Wellbeing First

Responsible Gaming
at gq99 Bangladesh

gq99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial distress or personal harm. Our responsible gaming programme gives every player the tools they need to stay in control.

18+ Age Requirement
24/7 Support Available
SSL Secure Platform
Free All RG Tools
Our Responsible Gaming Pledge
We verify the age of every player to ensure no one under 18 can access our platform.
We provide free deposit limits, loss limits, and session time controls that players can set themselves.
We offer instant self-exclusion for any player who wishes to take a break from gambling.
Our support team is trained to recognise signs of problem gambling and respond with empathy.
We never market aggressively to players who have set limits or requested self-exclusion.
Player Protection

Tools Designed to Keep You in Control

Every responsible gaming feature at gq99 is completely free to use and takes effect immediately upon request. No waiting periods, no friction — your wellbeing is the priority.

Deposit Limits

Set a maximum amount you can deposit into your gq99 account per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing it has a 24-hour cooling-off period.

Loss Limits

Define the maximum amount of money you are comfortable losing within a set timeframe. When your cumulative losses reach the threshold you have defined, gq99 will automatically restrict further wagering activity for the remainder of the period.

Session Time Limits

Control how long you spend on the gq99 platform in any single sitting. You will receive an on-screen reminder as your session approaches the limit you have set, and you will be automatically logged out once the session duration is reached.

Time-Out Feature

Need a short break? The time-out feature lets you pause your account for a defined period — ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits, but your account and balance remain fully intact.

Self-Exclusion

For players who need a longer break, self-exclusion permanently closes access to gq99 for a minimum period of 6 months, up to 5 years or permanently. During exclusion, any promotional communications are also suspended immediately.

Reality Checks

Enable periodic pop-up reminders during your gaming session that display how long you have been playing and your net win or loss for the session. Reality checks help you make informed decisions about whether to continue or take a break.

Age Restriction & Verification

18+

gq99 is strictly for adults aged 18 and above

Gambling is only permitted for individuals who are 18 years of age or older. By creating an account on gq99, you confirm that you meet this requirement. We take age verification seriously and may request identity documents at any time to confirm your eligibility. Players found to be underage will have their accounts immediately suspended and all funds returned.

All new players registering on gq99 must provide accurate date-of-birth information during sign-up. Our team conducts Know Your Customer (KYC) checks on all accounts to verify age and identity before significant withdrawals are processed. Acceptable identity documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence.

If you are aware of a minor who has gained access to a gambling platform — whether gq99 or any other site — we urge you to contact our support team immediately at [email protected]. We will act on every credible report without delay.

Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms on shared devices. Tools such as Net Nanny, Qustodio, and built-in Android/iOS screen time controls can be configured to block gambling-related websites.

Our Responsible Gaming Tools

gq99 provides a comprehensive suite of responsible gaming tools that every registered player can access free of charge directly from their account settings. These tools are designed to give you meaningful control over your gambling activity before problems arise — not just as a last resort.

Financial Control

Deposit & Loss Limits

Set daily, weekly, or monthly caps on how much you deposit or how much you can afford to lose. Limits can be reduced at any time with immediate effect, while increases are subject to a 24-hour review period to prevent impulsive decisions. All limits are denominated in BDT.

Time Management

Session & Time-Out Controls

Define the maximum length of each gaming session with automatic logout when the limit is reached. For a longer break, the time-out feature suspends your account for between 24 hours and 6 weeks, giving you space to step back and reassess without permanently closing your account.

Account Pause

Marketing Opt-Out

Players can opt out of all promotional communications — including bonus offers, SMS notifications, and email campaigns — at any time through account settings or by contacting our support team. Opting out does not affect access to the platform or any existing bonuses.

Awareness

Activity History & Reality Checks

View your full gameplay history, transaction records, and net win/loss data at any time from within your gq99 account dashboard. Enable periodic reality-check pop-ups during sessions to stay informed about time spent and money wagered in real time.

To access responsible gaming tools, log in to your gq99 account and navigate to Account Settings → Responsible Gaming. Changes to deposit and loss limits take effect immediately when reducing limits. If you cannot find the settings or need help activating any tool, contact our support team at [email protected] — we will assist you within minutes.

Self-Exclusion Programme

The gq99 self-exclusion programme is designed for players who feel that they need to stop gambling for an extended period of time. Self-exclusion is a voluntary, irrevocable step that closes your access to the platform for a minimum of six months. It is available to all registered players at any time, with no questions asked.

How to Request Self-Exclusion

  • Via account settings: Log in to gq99 and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period and confirm your request.
  • Via live chat: Contact a gq99 support agent through the live chat function and request self-exclusion. The agent will process your request immediately and confirm by email.
  • Via email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you wish to apply. We will process your request within one hour.

Available Exclusion Periods

  • 6 months — minimum period; cannot be reversed or shortened once activated.
  • 1 year — suitable for players seeking a full calendar-year break.
  • 3 years — a longer-term commitment to stopping gambling activity.
  • 5 years — for players who need an extended exclusion period.
  • Permanent / Indefinite — account is closed permanently with no option to reopen. Recommended for players who wish to stop gambling altogether.

What Happens During Self-Exclusion

  • Your account is immediately suspended; you cannot log in, place bets, or make deposits.
  • All marketing and promotional communications are halted immediately.
  • Any available account balance will be returned to you via your original payment method (bKash, Nagad, Rocket, or bank transfer).
  • Active bonuses are forfeited upon self-exclusion activation.
  • Your account data is retained in accordance with our Privacy Policy for legal and AML compliance purposes.
Once self-exclusion is activated, it cannot be reversed or shortened for the duration of the selected period. At the end of the exclusion period, re-activation is not automatic — you must actively request account reinstatement, after which a 7-day cooling-off period applies before access is restored. This protects against impulsive reinstatement decisions.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their background or income. It often develops gradually and may not be immediately obvious to the person experiencing it. gq99 encourages all players to periodically reflect on their gambling habits and to look out for the following warning signs that may indicate gambling is becoming a problem.

Gambling with money that is needed for essential living expenses such as rent, food, bills, or school fees.
Feeling a compulsion to return to gambling immediately after a loss in order to "win back" the money lost.
Hiding or lying to family members about the amount of time or money spent on gambling.
Feeling irritable, restless, or anxious when attempting to reduce or stop gambling activity.
Spending increasingly large amounts of time thinking about gambling, planning sessions, or replaying past bets.
Withdrawing from social activities, relationships, hobbies, or work responsibilities because of gambling.
Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction.
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
Experiencing disrupted sleep patterns, low mood, or heightened anxiety linked to gambling outcomes.
Making repeated unsuccessful attempts to cut down, control, or stop gambling despite wanting to do so.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to contact our responsible gaming support team or reach out to a professional counselling service. Seeking help early is a sign of strength, not weakness. gq99 will support you with the right tools and referrals to get the help you need.

Self-Assessment Questions

The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly and privately. If you answer "Yes" to several of these questions, it may be worth speaking with a counsellor or activating one of gq99's responsible gaming tools.

Question 1
Have you ever felt the need to bet more and more money to feel the same level of excitement as before?
Question 2
Have you ever returned to gambling after losing money, with the intention of winning it back?
Question 3
Have you ever lied to someone close to you about how much time or money you have spent on gambling?
Question 4
Have you ever felt restless, irritable, or anxious when trying to cut down or stop gambling?
Question 5
Have you ever missed work, study, or a family commitment because you were gambling or thinking about gambling?
Question 6
Have you ever gambled with money that was set aside for rent, food, utility bills, or other essential expenses?
Question 7
Have you ever borrowed money or sold possessions in order to fund gambling?
Question 8
Have you ever felt that gambling was causing problems in your relationships, your work, or your mental health?
If you answered "Yes" to two or more of the questions above, we encourage you to take action now. You can activate deposit limits, a time-out, or self-exclusion directly from your account settings, or contact our responsible gaming support team at [email protected]. All communications are handled with complete confidentiality.

Getting Help & Support

If gambling is affecting your life or the life of someone you care about, please know that help is available. gq99's support team is trained in responsible gaming and is available 24 hours a day, 7 days a week to assist any player who feels their gambling may be getting out of hand. We take every request for help seriously and respond promptly, with empathy and without judgement.

In addition to the internal tools and support offered by gq99, we encourage players who are struggling with problem gambling to seek guidance from professional counselling organisations. Speaking with a trained counsellor can provide perspectives and coping strategies that go beyond what an online platform alone can offer.

Tips for Keeping Gambling Enjoyable

  • Set a budget before you play and treat it as the cost of entertainment — not an investment you expect to grow.
  • Never chase losses. If you have reached your loss limit for the day, log out and do something else.
  • Take regular breaks. Use the reality check feature to remind yourself to step away every 30–60 minutes.
  • Balance gambling with other activities. Sport, family time, hobbies, and social events should take priority in your daily routine.
  • Avoid gambling when emotional. Do not use gambling as a way to manage stress, boredom, depression, or anxiety.
  • Never gamble under the influence of alcohol or substances that impair your judgement.
  • Keep your gambling history visible. Reviewing your transaction and session history regularly helps you stay aware of your actual spending.
  • Talk to someone you trust if you feel your gambling is becoming difficult to control. Sharing the concern is often the first step to resolving it.
gq99 support is available around the clock via live chat and email. For responsible gaming concerns specifically, email us at [email protected] with the subject line "Responsible Gaming Help" and a trained member of our team will respond within one hour, any time of day or night — including weekends and public holidays such as Eid and Victory Day.

Protecting Minors

gq99 is firmly committed to preventing underage gambling. We recognise that in Bangladesh, many households share devices and internet connections among family members of different ages. It is therefore important for adults to take proactive steps to prevent minors from accessing online gambling platforms.

Advice for Parents and Guardians

  • Never share your gq99 login credentials with anyone, including family members. Keep your username and password strictly private.
  • Log out of gq99 completely after every session, especially on shared devices such as family phones, tablets, or computers.
  • Enable parental controls on shared devices. Android and iOS devices have built-in screen-time and content-restriction settings that can block gambling websites.
  • Use browser-level filtering tools to restrict access to gambling domains on shared computers. Many free and paid parental control solutions are available for Bangladeshi users.
  • Have open conversations with young people about the risks of gambling. Education and awareness are among the most effective prevention tools.

gq99 will never knowingly allow a person under the age of 18 to open, maintain, or use an account on our platform. If identity verification reveals that an account holder is underage, the account will be suspended immediately, all gameplay history will be voided, and any deposited funds will be returned via the original payment method where technically possible.

If you suspect that a minor is using a gq99 account — whether your own child or another person — please contact us immediately at [email protected]. You do not need to provide personal details about yourself to report a concern. All reports are treated as confidential and acted upon without delay.

Contact Our RG Team

Our dedicated responsible gaming team is separate from our general customer support function. Every member of the RG team has received specialist training in problem gambling awareness and is equipped to provide empathetic, practical assistance. We encourage any player — or concerned family member — to reach out at any time.

Live Chat

Available 24/7 directly from the gq99 platform. Type "Responsible Gaming" to be connected to a trained RG support agent immediately.

Email Support

Send your request to [email protected] with the subject line "Responsible Gaming Help". Response within 1 hour, guaranteed.

Account Settings

Access all self-service RG tools directly from your account dashboard under Settings → Responsible Gaming. No need to contact support to set limits or time-outs.

We Are Here For You — Any Time, Any Day

Whether you need to set a deposit limit, request self-exclusion, or simply talk to someone about your gambling habits, our responsible gaming team is ready to help. All communications are treated with complete confidentiality.

[email protected]
Play Smart. Play Safe. Play at gq99

Responsible gaming is at the heart of everything gq99 does. Explore our full game library, check out our FAQ for common questions, or log in to manage your responsible gaming settings today. 18+ only. Please play responsibly.

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