gq99 Terms & Conditions

1. General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and gq99 ("the Platform", "we", "us", "our") governing your access to and use of the gq99 website accessible at https://gq99.app and all associated services, games, wagering products, and promotional offers provided thereon.

By completing the account registration process, by clicking any "I Agree" checkbox, or by simply accessing or using any part of the gq99 platform, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms in full, you must not access or use the gq99 platform.

These Terms should be read in conjunction with the gq99 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and gq99. In the event of any conflict between these Terms and any other document on the platform, these Terms shall prevail unless otherwise explicitly stated.

2. Eligibility & Age Restriction

Access to and use of the gq99 platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and throughout the entire period during which they hold an active account:

• Age: You must be at least 18 years of age. gq99 is an adult-only platform. We do not knowingly permit minors to register, deposit, or participate in any gambling activity on the platform.
• Legal capacity: You must be legally capable of entering into a binding contract under the laws applicable to your jurisdiction of residence.
• Personal use: You must be accessing the platform on your own behalf and not on behalf of any third party. Opening an account on behalf of another person is strictly prohibited.
• Not a prohibited person: You must not be an employee, contractor, director, officer, or agent of gq99 or any of its affiliated companies, subsidiaries, or third-party service providers. Immediate family members of such persons are also excluded.
• Not self-excluded: You must not be subject to any active self-exclusion order on the gq99 platform or any other gambling platform where cross-platform exclusion applies.

gq99 uses industry-standard age verification procedures during the registration and KYC processes. Submitting a false date of birth or any fraudulent identity documentation constitutes a material breach of these Terms and will result in the immediate permanent closure of the relevant account.

3. Account Registration & Verification

To access the full range of gq99's products and services, you must create a single registered account. The registration process requires you to provide accurate, current, and complete personal information including your full legal name, date of birth, residential address, email address, and chosen payment method details. You warrant that all information provided during registration and at any subsequent time is truthful and accurate.

One Account Policy

Each individual player is permitted to hold only one active account on gq99. The creation of multiple accounts — whether under the same identity or under different identities — is strictly prohibited and constitutes grounds for the immediate suspension of all associated accounts and the forfeiture of all balances and pending withdrawals held therein.

Know Your Customer (KYC) Verification

gq99 is required to verify the identity of its players as part of its commitment to safe and responsible operation. KYC verification is mandatory before any withdrawal is processed and may be requested at any point during a player's use of the platform. Documents typically requested include:

• Proof of Identity: National Identity Card (NID), valid passport, or driving licence.
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the last three months.
• Proof of Payment Method: Screenshot or confirmation of the bKash, Nagad, Rocket, or other account used to deposit, showing the account holder name matching the registered gq99 account.

gq99 reserves the right to place a temporary hold on withdrawal requests while KYC verification is in progress. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

Account Security

You are solely responsible for maintaining the security and confidentiality of your gq99 login credentials, including your username and password. You must not share your credentials with any third party. gq99 will not be held liable for any loss or damage arising from unauthorised access to your account where such access resulted from your failure to maintain the security of your credentials. You must notify gq99 support immediately at [email protected] if you suspect any unauthorised access to your account.

4. Deposits & Withdrawals

All financial transactions on the gq99 platform are conducted in Bangladeshi Taka (BDT). gq99 does not charge platform-side fees on deposits or withdrawals; however, your payment service provider (for example, bKash or Nagad) may apply their own transaction charges in accordance with their own terms of service.

Deposits

• Minimum deposit: ৳200 per transaction.
• Accepted methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Processing time: Mobile banking deposits (bKash, Nagad, Rocket, Upay) are typically credited to your gq99 wallet within one to two minutes. Bank transfer deposits may take up to one business day.
• Deposit limit: gq99 may impose daily, weekly, or monthly deposit limits as part of its responsible gaming framework. Players may also set their own voluntary limits from within account settings.
• Source of funds: By making a deposit, you confirm that the funds belong to you and are derived from a legitimate source. gq99 reserves the right to request proof of source of funds for any deposit.

Withdrawals

• Minimum withdrawal: ৳500 per transaction.
• KYC requirement: Full KYC verification must be completed before any withdrawal is approved.
• Processing time: Withdrawals to bKash and Nagad typically complete within 2 to 15 minutes following approval. Bank transfer withdrawals may take up to one business day.
• Withdrawal method: Funds will generally be returned to the same payment method used for the most recent deposit. gq99 reserves the right to request alternative withdrawal routing where necessary for compliance or operational reasons.
• Bonus balance: Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal (see Section 5).

5. Bonuses & Promotions

gq99 offers a range of bonuses, free bets, free spins, cashback offers, and promotional rewards to both new and existing players. All bonuses are subject to the specific terms published alongside each individual promotion at the time it is offered. The general bonus principles set out in this section apply to all promotions unless the specific promotion terms explicitly state otherwise.

Wagering Requirements

All bonus funds credited to a player's account are subject to a wagering requirement — a specified number of times the bonus amount (or the bonus plus deposit amount, as stated in the specific offer) must be wagered before any associated winnings can be withdrawn. The specific wagering multiplier, eligible games, minimum odds, and validity period are stated in the individual promotion terms.

General Bonus Rules

• Bonuses are awarded for personal use only and may not be transferred, sold, or assigned to another player.
• Only one welcome bonus may be claimed per player, per household address, per device, and per payment method account.
• gq99 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice, where there is evidence of exploitation or abuse.
• Bets placed using bonus funds that do not comply with the minimum odds or eligible game restrictions specified in the relevant promotion will not count toward wagering requirements.
• Where a player makes a withdrawal before completing the wagering requirement on active bonus funds, gq99 reserves the right to deduct the outstanding bonus balance and any associated winnings from the withdrawal amount.
• gq99 reserves the right to void any bonus and associated winnings where it is determined that the bonus was obtained through fraudulent means, collusion, or systematic exploitation of bonus terms.

6. User Obligations & Prohibited Conduct

As a registered player on gq99, you agree to use the platform lawfully, responsibly, and in good faith at all times. The following conduct is strictly prohibited and may result in account suspension, permanent account closure, forfeiture of balances, and the reporting of your activity to relevant authorities where legally required:

• Fraudulent activity: Using stolen payment details, falsified identity documents, or any other fraudulent method to register or transact on the platform.
• Multiple accounts: Registering or operating more than one account, whether under your own name or under false identities.
• Collusion: Coordinating with other players to manipulate game outcomes or exploit platform mechanics in any collaborative manner.
• Use of automated tools: Deploying bots, scripts, artificial intelligence tools, or any other automated system to interact with the gq99 platform in place of genuine human play.
• Bonus abuse: Systematically exploiting bonus structures, promotional offers, or referral schemes in a manner that is inconsistent with genuine recreational play.
• Arbitrage and matched betting: Placing opposing bets across multiple platforms in a manner designed to guarantee profit regardless of outcome, in a systematic fashion that exploits gq99's pricing.
• Money laundering: Using the gq99 platform to deposit, transfer, or withdraw funds for the purpose of concealing the source of illegally obtained money. gq99 is committed to full compliance with applicable anti-money laundering obligations.
• Hacking or technical interference: Attempting to gain unauthorised access to any part of the gq99 platform, its servers, databases, or other players' accounts, or interfering with the platform's technical operation in any way.

7. Intellectual Property

All content on the gq99 platform — including but not limited to the website design, logos, graphics, text, game interfaces, software, databases, domain names, and all other materials — is the property of gq99 or its licensors and is protected by applicable intellectual property laws. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gq99 platform solely for your own personal, non-commercial, recreational gambling purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the platform without the prior written consent of gq99.

Game content provided on the gq99 platform by third-party studios — including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — is owned by the respective studios and subject to their own intellectual property rights. gq99 accesses and presents this content under valid licensing agreements with each provider.

8. Limitation of Liability

To the fullest extent permitted by applicable law, gq99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the gq99 platform or its services, even if gq99 has been advised of the possibility of such damages.

Without limiting the generality of the foregoing, gq99 specifically excludes liability for:

• Any loss of funds resulting from gambling activity on the platform, including losses from casino games, sports bets, or crash game wagers.
• Any interruption, delay, suspension, or termination of the platform or any individual game or service, including interruptions caused by maintenance, technical failure, or events beyond gq99's reasonable control.
• Any loss resulting from unauthorised access to your account where such access was facilitated by your failure to maintain the security of your credentials.
• Any errors, inaccuracies, or omissions in odds, game results, or payout calculations caused by third-party data providers or game studios.
• Any loss of data, profits, business, or goodwill arising from your use of the platform.

9. Account Suspension & Closure

gq99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, inaccurate, or fraudulent information during registration or KYC verification.
• Failure to complete KYC verification within a reasonable timeframe following a formal request.
• Suspected or confirmed engagement in any prohibited conduct as described in Section 6.
• Requests from law enforcement, regulatory authorities, or payment processors requiring us to suspend or close the account.
• A player's own voluntary request for self-exclusion submitted through the responsible gaming tools available in account settings or via the support team.

Voluntary Account Closure

Players who wish to close their gq99 account voluntarily may do so at any time by contacting the support team at [email protected]. Prior to closure, any remaining real-money balance (after deduction of any ineligible bonus funds) will be returned to the player's verified payment method, subject to completion of the standard withdrawal process and KYC requirements.

10. Responsible Gaming

gq99 is committed to promoting responsible gambling and protecting the welfare of its players. We provide a comprehensive suite of responsible gaming tools accessible directly from your account settings panel. These tools are available to every registered player at any time and at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Limits take effect immediately; increases are subject to a mandatory 48-hour cooling-off period.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period. Once the limit is reached, further betting is suspended for the remainder of the period.
• Session Time Controls: Define a maximum continuous login session duration. gq99 will display reminders and log you out automatically when the limit is reached.
• Self-Exclusion: Temporarily or permanently suspend access to your account. Exclusion periods are irreversible during the active window. Minimum exclusion period: 30 days.

If you believe that gambling is negatively affecting your finances, relationships, or mental health, we encourage you to use these tools immediately and to visit our dedicated Responsible Gaming page for further guidance and access to professional support resources. You may also contact our support team at any time at [email protected].

11. Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including any question regarding their existence, validity, interpretation, performance, breach, or termination — shall be governed by and construed in accordance with applicable law.

In the event of any dispute between you and gq99 in connection with these Terms or your use of the platform, we strongly encourage you to contact our support team in the first instance at [email protected]. gq99 is committed to resolving player complaints fairly, transparently, and promptly. The majority of disputes can be resolved at this stage without the need for further escalation.

If a dispute cannot be resolved through direct communication with the gq99 support team, the matter may be escalated through formal dispute resolution channels. gq99 will endeavour to respond to all formal complaints within five business days of receipt and to reach a final resolution within 28 days where circumstances permit.

All times referenced in these Terms and in any dispute correspondence are to be understood as Bangladesh Standard Time (BST, UTC+6) unless explicitly stated otherwise.

12. Amendments to These Terms

gq99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, gq99 will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the platform. The date of the most recent revision will be updated in the header of this document.

Your continued use of the gq99 platform following notification of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure by contacting the support team at [email protected].

It is your responsibility to review these Terms periodically to ensure you remain informed of the current version. gq99 recommends that you save or print a copy of these Terms for your own records each time they are updated.